Mindscape is committed to backing up our products with efficient 24x7 technical support. Our customers consider their Mindscape developed systems a competitive advantage and a critical tool for cutting costs and improving operational efficiency. Warranty is a default support service from Mindscape and is available to all customers for a fixed duration, once a product is purchased. The trigger and duration of warranty are as per the contract signed between the customer and Mindscape. By default, the trigger of warranty start is the delivery of the product. The default, Mindscape warranty includes all deliverables under the Standard Support Plan during the warranty period. However, warranty support can be customized. To customize support during warranty period, the customer's specific requirements must be clearly identified in the contract between the customer and Mindscape or in a separate instrument for this purpose. Standard Support Plan The Standard Support Plan can be availed by all Mindscape customers. Support services under the Standard Support Plan are available to the customer from 9am-6pm on all Mindscape (India) working days. The Standard Support Plan includes the following deliverables: Help Desk Support • Logging of customer complaints through telephone, fax, e-mail or web. • Internal tracking of the complaint from entry to closure. • Informing the status of the complaint, regularly to the customer. Problem resolution • Supply Customer with suitable resolution for the earlier reported problems    for the system, within the given timeframe. • Software Patch. • Explanation. • Information / Guidelines etc. Eligibility of Upgrade releases. • Deliver all applicable upgrades of the product to the customer proactively,    released during the AMC period, as and when available. Information Services (tech bulletins, info etc). • Supply updated manuals and user guides as documents or electronic files    from time to time, as available. Flexible Support Plan The Flexible Support Plan offers Mindscape customers the option of creating their own support package according to their unique requirements and priorities. Each individual support deliverable is treated as a separate component that can be included in a customized FSP offering. Customers thus have the flexibility of choosing what they want, according to their priority, specific requirements and budget. On finalization of the support deliverables, a Support Level Agreement is made incorporating these and the support delivery is planned on the basis of this agreement. Click here to view more details on our Help desk services